New Roots Herbal | Inside Sales Representative & Customer Service and Administrative Assistant | Natural Health Products

Inside Sales Representative & Customer Service and Administrative Assistant

Inside Sales Representative & Customer Service and Administrative Assistant


Seeking a dynamic, lively, and proficient individual with expertise in both sales and customer service, coupled with a keen eye for detail and fast-paced computer skills to cater to the needs of a flourishing enterprise. The ideal candidate should possess enthusiasm and readiness to engage with healthcare providers in offering natural products, demonstrating exceptional organization and multitasking abilities. A passion or interest in health, wellness, and natural remedies is highly desirable.

Tasks & Responsibilities


ü  Take phone orders/web orders/email orders and enter sales orders in SAP

ü  Payment processing

ü  Process customers’ returns, damages, and pricing errors

ü  Accounts payables, drafting invoices

ü  Checking balances

ü  Perform data entry and maintain virtual inventory of products as well as logistics

ü  Handle client accounts, and customer complaints, issues or questions

ü  Report to the general director and handle calendar, reminders, and ongoing tasks

ü  Assist in organizing professional events and business trips

ü  Translate different documents

ü  Assist in various office tasks

Skills & Competencies

ü  Communicative, organized, detail oriented and multi-tasking

ü  Excellent oral and written communication skills in English and French (90 % of the calls are in English)

ü  Minimum of one (1) year of experience in customer service

ü  Computer proficiency with MS Office (excel, word)

ü  Experience with Business SAP

ü  Experience with outlook, Teams and organizational calendars

ü  Excellent interpersonal and communication skills

ü  Team-player, autonomous and able to work without direct supervision

Education & Experience

Bachelors’ degree or relevent experience. 

Work Schedule

Monday to Friday, 9:00 a.m. to 5:00 p.m.
40 hours / week - Full-time permanent position

Submit your résumé to Marie-Ève Descôteaux

By mail: Human Resources
3405, F.-X.-Tessier
Vaudreuil-Dorion (QC) J7V 5V5
By fax: 450-424-0130
By email:

Only candidates selected for an interview will be contacted.