Customer Service Representative and administrative assistant (Maternity Leave Replacement)

About Us

We are looking for a dynamic, energetic, and competent individual with expertise in sales and customer service, combined with strong attention to detail and fast computer skills, to meet the needs of a thriving company. The ideal candidate is enthusiastic and eager to connect with healthcare professionals to promote natural products, demonstrating outstanding organizational skills and the ability to manage multiple tasks simultaneously. A passion or interest in health, wellness, and natural remedies is highly desirable. 

Main Tasks and Key Responsibilities

• Take orders (phone/online/email).
• Enter orders into SAP.
• Manage customer files, inquiries, issues, and complaints.
• Handle returns, damages products, and pricing errors.
• Process customer billing, payments and refunds.
• Manage simple accounting transactions with suppliers and outgoing payments, assist the accounting department.
• Verify accounts balances.
• Analyze accounts receivable and perform collection when necessary.
• Maintain excellent relationships with customers and our sales representatives.
• Promote products to clients and inform them about outgoing promotions.
• Assist with various office tasks.

Required Competences and Skills

• Organized, detail oriented, and a strong team player.
• Solid interpersonal skills with the ability to communicate effectively across teams.
• Thrives in a fast-paced environment and able to remain calm under pressure.
• Excellent verbal and written communication in English and French (English is essential, as we serve clients across Canada - 90 % of the calls are in English).
• Strong computer skills with MS Office (Excel, Word, Outlook).
• Experience with SAP Business One (an asset).
• Autonomous, multitasking, and able to work without direct supervision.
• Comfortable speaking on the phone with clients, distributors, and healthcare professionals.

Education

Minimum of three (3) years of experience in customer service.

Schedule

Monday to Friday, from 8:00 a.m. to 4:00 p.m. (40 hours / week) *Full-time
Temporary position for 14 months (maternity leave replacement with possibility of permanency)
On-site position (351, Joseph-Carrier Street, Vaudreuil-Dorion (QC) J7V 5V5