Customer Service and Inside Sales Representative (Maternity Leave Replacement)

New Roots Herbal is one leading manufacturer and distributor of high-quality natural health products in Canada. Based in Vaudreuil-Dorion, the company is growing and looking for dynamic and motivated people. Are you currently seeking a new challenge that will have a direct positive impact on the well-being of thousands of people? Join our team and help us make a difference.

• Process customer orders (phone/email/online) and answer their inquiries.
• Enter sales orders in SAP.
• Manage customer accounts, inquiries, issues, and complaints.
• Handle returns, damaged products, and pricing errors.
• Maintain excellent relationship with customers.
• Promote our products and inform customers about current promotions.
• Manage an assigned internal sales territory by phone (*The position does not involve telemarketing*).
• Perform other related duties as required.

• Possess one 1-3 years of experience in customer service as an order clerk.
• Strong interpersonal skills and the ability to communicate effectively.
• Excellent written and verbal communication skills in English and French (90 % of our clients are located across Canada and are mostly English-speaking).
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Well organized, detail oriented and a good team player.
• Self-motivated, able to multitask, and comfortable working with minimal supervision.
• Experience in sales and/or natural health products (an asset).
• Experience with SAP (an asset).
• Thrives in fast-paced environment and remains calm under pressure.

High School Diploma (or equivalent)

Training in customer service, administration, or business (an asset)

Monday to Friday - 40 hours / week

Rotation from 9:00 a.m. to 5:00 p.m. / 8:00 a.m. to 4:00 p.m. / 7:00 a.m. to 3:00 p.m. (including one Friday off per month)

Temporary position to cover a maternity leave (until the end of March 2028).

In-Person position (3405, F.-X.-Tessier, Vaudreuil-Dorion (QC) J7V 5V5)

*We offer a competitive salary and a bonus plan after three (3) months.

• Competitive salary
• Comprehensive group insurance program
• Employer RRSP contribution
• Free on-site parking
• Friendly and welcoming work environment
• Excellent work-life balance