New Roots Herbal | Terms and Sales Policy | Natural Health Products
Terms and Sales Policy

Terms and Sales Policy

Effective immediately
  1. Terms Approved accounts: net 30 days. Accounts over 30 days will be charged 2% per month. Orders shipped C.O.D. are subject to a $12.50 charge. Note: You may pay with Visa or MasterCard without any additional fees.
  2. Returned Cheques Cheques returned due to insufficient funds will be subject to a $15.00 fee. Accounts with more than one NSF cheque may be subject to C.O.D. terms.
  3. New Accounts All orders placed by new customers can be paid by certified cheque, money order, Visa, or MasterCard. If the customer would like to have terms, then a credit application form will need to be filled out. For chains of stores that have good standing credit history, credit privileges will be granted for new locations.
  4. Shipping Orders under $375.00 before taxes are subject to a $40.00 shipping fee. Orders under $275.00 before taxes will not be accepted. “Add-ons” to previously placed orders will not be accepted. Shipping terms apply to all provinces and territories.
  5. Damage Claims Should you receive damaged goods in your shipment, they must be reported within 48 hours. Please report the damage to the transport company immediately upon seeing physical damage to any carton box (“received damaged” option on the delivery slip).
  6. Returns Merchandise cannot be returned for credit without our prior written authorization. No returns will be accepted 120 days or more after the initial shipment date. A minimum 20% restocking charge (before taxes) will apply for all returns. Any and all physical returns to our warehouse will be at the retailer’s expense. Note: Products opened or past expiry date will not be credited (except as explained in point 7). For any question or inquiry about returns, please contact our customer service department.
  7. Credits Any products returned to you by one of your customers for a valid reason may be credited in full and then reported to us in order to issue a credit on your account. For us to process your credit request, you are kindly required to provide us with the following information: Product code, description, lot number, reason of the return, as well as name and phone number of the customer who returned it. No credits will be processed if any of these details are missing.
  8. Adjustments In case of an error in invoicing, please notify us within 10 days of the receipt of the invoice. We will be willing to make the necessary adjustments.
  9. Prices Prices are subject to change without notice.
  10. Other Information When placing your order, please provide product codes and descriptions to facilitate processing orders quickly and accurately. Please make sure to use updated codes and descriptions from the most recent price list or catalogue. Orders can be placed through our online platform, by email at, by fax at 1 800 676‑8902, or by phone at 1 800 268‑9486. Generally, if you place your order before noon (Eastern Time), it will be shipped the next business day.